Investigation Of Customer Relation With Information Communication Technology In Nigeria Money Deposit Banks In Umuahia, Abia State
ABSTRACT
This research evaluates the strength and weakness of ICT on
Nigeria money deposit bank. ICT has taken a centre stage in almost every aspect
in human endeavour, banking inclusive. The researcher also measured the
relationship between JCT usage and customer satisfaction and dissatisfaction.
Data were collected through self administered questionnaires to customers of
the sampled banks under review in Umuahia Abia state Nigeria. 200 customers
were sampled using purposive sampling technique. Descriptive statistics and
correlation were used to analyze the data. It was found put that there is a
strong relationship between JCT usage and customer satisfaction. Also, the
result of the analyses shows that there was no strong relationship between JCT
usage and customer dissatisfaction. Poor responses of management to service
failure and internet fraud as well as customer Phobia to JCT determines the level
or customer dissatisfaction. The value of the study would offer solution to
customer dissonance behavior.
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NWAMGBOROGWU, . (2022). Investigation Of Customer Relation With Information Communication Technology In Nigeria Money Deposit Banks In Umuahia, Abia State. Repository.mouau.edu.ng: Retrieved Dec 22, 2024, from https://repository.mouau.edu.ng/work/view/investigation-of-customer-relation-with-information-communication-technology-in-nigeria-money-deposit-banks-in-umuahia-abia-state-7-2
.U., NWAMGBOROGWU. "Investigation Of Customer Relation With Information Communication Technology In Nigeria Money Deposit Banks In Umuahia, Abia State" Repository.mouau.edu.ng. Repository.mouau.edu.ng, 31 Oct. 2022, https://repository.mouau.edu.ng/work/view/investigation-of-customer-relation-with-information-communication-technology-in-nigeria-money-deposit-banks-in-umuahia-abia-state-7-2. Accessed 22 Dec. 2024.
.U., NWAMGBOROGWU. "Investigation Of Customer Relation With Information Communication Technology In Nigeria Money Deposit Banks In Umuahia, Abia State". Repository.mouau.edu.ng, Repository.mouau.edu.ng, 31 Oct. 2022. Web. 22 Dec. 2024. < https://repository.mouau.edu.ng/work/view/investigation-of-customer-relation-with-information-communication-technology-in-nigeria-money-deposit-banks-in-umuahia-abia-state-7-2 >.
.U., NWAMGBOROGWU. "Investigation Of Customer Relation With Information Communication Technology In Nigeria Money Deposit Banks In Umuahia, Abia State" Repository.mouau.edu.ng (2022). Accessed 22 Dec. 2024. https://repository.mouau.edu.ng/work/view/investigation-of-customer-relation-with-information-communication-technology-in-nigeria-money-deposit-banks-in-umuahia-abia-state-7-2