ABSTRACT

The study evaluated the effect of the Covid-19 pandemic new-normal on employment relations in MTN South East, Nigeria. The specific objectives of the study are to: ascertain the effect of accelerated digital transformation on employees’ involvement, evaluate the effect of work from home on employee management and examine the effect of flexible work arrangements on contract of employment in MTN South East, Nigeria. The study adopted survey research design. The population of the study consisted of all the employees of MNT Nigeria in Southeast. Primary and secondary sources of data were used. Random sampling techniques was used, content validity and Cronbach Alpha reliability technique were adopted. Descriptive statistics and Ordinary Least Regression analysis were used to analyse the study objectives and test the hypotheses posited. Findings revealed that: At 1% level (Sig < .01) of significance, accelerated digital transformation had a positive and significant effect on employees’ involvement, at 1% level (Sig < .01) of significance, work from home had a positive and significant effect on employees’ management and at 1% level (Sig < .01) of significance, flexible work arrangements had a positive and significant effect on contract of employment in MTN South East, Nigeria. The study concluded that the Covid-19 pandemic new-normal had a positive and significant effect on employment relations in MTN South East, Nigeria. Therefore, the study recommended that: MTN Nigeria need to sustain their digital transformation platform as it had positive and significant effect on their employees’ involvement. They need to sustain their organisational drive for digital literacy and creativity, digital innovation and collaboration, sustain and continue to enhance the artistry and proficiency of their digital transformation team that guide the organisational strategy and operations, and should continue to explore new ecosystem of doing business as this will help the organisation to harness their employees’ involvement and ability to work under various digital transformation platforms now and into the unforeseen future.