ABSTRACT

This study was carried out to determine various conflicts management strategies among secondary school principals in Akwa Ibom State. The population for the study is 1292 teacher’s which comprised all the 256 public secondary schools in Akwa Ibom State. A sample size of 460 respondents which comprises of 156 principals and 304 teachers were selected through Taro Yamen mathematical formula. The sample size of 460 represents 50% of the study population. proportional stratified sampling techniques was to select fifteen (15) schools from each of the zones that make up the education zone in Akwa Ibom State. The study adopted a correlational research design. Four research questions and four null hypotheses were formulated and tested at 0.05 level of significance to guide the study. Two instruments were used for data collection which are Conflict Management Strategies Questionnaire. (CMSQ) and Administrative Effectiveness Questionnaire (AEQ). The instruments were validated by three experts from College of Education, Michael Okpara University of Agriculture, Umudike of which two of the experts are from the Department of Educational Management (specialized in Educational Administration and Planning) which one expert is of the Department of Science Education (specialize in Test and Measurement). Cronbach Alpha method was used to test the reliability co-efficient which gave a reliability co-efficient index of 0.74 for CMSQ and 0.72 for AEQ. The findings indicated five conflict management in Akwa Ibom State secondary schools. These strategies were divided into proactive and reactive conflict management strategies, which includes, good governance, negotiation, mediation, collaboration and good communication. The findings showed that good governance conflict management strategy has a very high extent relationship with principal’s administrative effectiveness. The findings also indicated that among others, the relationship between good governance conflict management strategy and principal administrative effectiveness is significant. It was recommended that principals should adopt those management strategies in order to ensure effective administration.  The researcher recommended among others that conflict management strategies should be taught in the department of education in higher institutions so that management students may acquire adequate conflict management strategies before they graduate.

 

 

 

 

TABLE OF CONTENTS

Title Page                                                                                                                    i

Declaration                                                                                                                  ii

Certification                                                                                                                iii

Dedication                                                                                                                  iv

Acknowledgements                                                                                                    v

Table of Contents                                                                                                       viii

List of Tables                                                                                                             ix

Abstract                                 

                                   

CHAPTER 1: INTRODUCTION                                                                          1

1.1          Background to the Study                                                                               1

1.2          Statement of the Problem                                                                               3

1.3          Purpose of the Study                                                                                      4

1.4          Research Questions                                                                                         5

1.5          Hypothesis                                                                                                      5

1.6          Significance of the Study                                                                               6

1.7          Scope of the Study                                                                                         7                                                  

CHAPTER 2: REVIEW OF THE RELATED LITERATURE                         8

2.1       Conceptual Frameworks                                                                                 8

2.1.1    Administration effectiveness                                                                          16

2.1.2    Good governance and administrative effectiveness                                       18

2.1.3    Collaboration and administrative effectiveness                                              18

2.1.4    Negotiation and administrative effectiveness                                                19

2.1.5    Mediation and administrative effectiveness                                                   20

2.1.6    Good communication and administrative effectiveness                                 21

2.2       Theoretical Framework                                                                                   23

2.2.1    The frustration-aggression theory                                                                   23

2.2.2    Roger fisher and William Ury negotiation  theory                                         24

2.2.3    Rahims’ meta model (2002)                                                                            25

2.2.4    Scientific management theory (Taylor 1947)                                                  26

2.3       Empirical Studies                                                                                            28

2.4       Summary of Reward Literature                                                                      31

 

CHAPTER 3: METHODOLOGY                                                                          33

3.1       Research Design                                                                                             33

3.2       Area of Study                                                                                                 33

3.3       Population of the Study                                                                                  34

3.4       Sample and Sampling Techniques                                                                  34

3.5       Instrument of Data Collection                                                                                    37

3.6       Validation of the Instrument                                                                          37

3.7       Reliability of the Instrument                                                                           38

3.8       Method of Data Collection                                                                             38

3.9       Method of Data Analysis                                                                               38

CHAPTER 4: RESULTS AND DISCUSSION                                                    40

4.1       Results                                                                                                            40

4.2       Summary of the Findings                                                                               47

4.3       Discussion of the Findings                                                                             47

 

CHAPTER 5: SUMMARY, CONCLUSION AND RECOMMENDATION   51

5.1       Summary of the Study                                                                                    51

5.2       Conclusion                                                                                                      52

5.3       Recommendations                                                                                          52

5.4       Educational Implication of the Study                                                            53

5.5       Limitations of the Study                                                                                 54

5.5       Suggestion for Further Study                                                                         54

References

Appendices 

LIST OF TABLES

4.1:    Correlation matrix of relationship between good governance and

          principals’ administrative effectiveness.                                                           40

 

4.2:    Regression analysis of relationship between good governance and

principals’ administrative effectiveness.                                                           41

 

4.3:    Correlation matrix of relationship between mediation conflict

management strategy and principals’ administrative effectiveness                  42

 

4.4:    Regression analysis of relationship between mediation and principal’s

          administrative effectiveness                                                                              42

 

4.5:    Correlation matrix on the relationship between negotiation and

          principal’s administrative effectiveness                                                            43

 

4.6:    Regression analysis of extent of relationship between negotiation

and principal’s administrative effectiveness                                                     44

 

4.7:    Correlation matrix of extent of relationship between collaboration

conflict management and principals administrative effectiveness                    44

 

4.8:    Regression analysis of extent of relationship between collaboration

          and principals’ administrative   effectiveness                                                   45

 

4.9:    Correlation matrix of extent of relationship between communication

          and principals’ administrative effectiveness                                                     46

 

4.10   Regression analysis of relationship between communication and

          principal’s administrative effectiveness                                                46