Assessing Customers Service Efficiency Among Mobile Telecommunication Users In Umuahia:- Dibie Awele F
ABSTRACT
The research work examined customer service
efficiency among mobile telecommunication user in umuahia. Four mobile
telecommunication companies were selected for the study using convenience and
judgmental sample selection methods. Data were collected using questionnaire,
which was distributed to 150 respondents. The stated hypothesis were tested
using the multiple regression model and the result showed that there is a
strong relationship between customer service, satisfaction and retention in the
communication industry in Nigeria.
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DIBIE, F (2026). Assessing Customers Service Efficiency Among Mobile Telecommunication Users In Umuahia:- Dibie Awele F. Repository.mouau.edu.ng: Retrieved Jan 07, 2026, from https://repository.mouau.edu.ng/work/view/assessing-customers-service-efficiency-among-mobile-telecommunication-users-in-umuahia-dibie-awele-f-7-2
FLORENCE, DIBIE. "Assessing Customers Service Efficiency Among Mobile Telecommunication Users In Umuahia:- Dibie Awele F" Repository.mouau.edu.ng. Repository.mouau.edu.ng, 06 Jan. 2026, https://repository.mouau.edu.ng/work/view/assessing-customers-service-efficiency-among-mobile-telecommunication-users-in-umuahia-dibie-awele-f-7-2. Accessed 07 Jan. 2026.
FLORENCE, DIBIE. "Assessing Customers Service Efficiency Among Mobile Telecommunication Users In Umuahia:- Dibie Awele F". Repository.mouau.edu.ng, Repository.mouau.edu.ng, 06 Jan. 2026. Web. 07 Jan. 2026. < https://repository.mouau.edu.ng/work/view/assessing-customers-service-efficiency-among-mobile-telecommunication-users-in-umuahia-dibie-awele-f-7-2 >.
FLORENCE, DIBIE. "Assessing Customers Service Efficiency Among Mobile Telecommunication Users In Umuahia:- Dibie Awele F" Repository.mouau.edu.ng (2026). Accessed 07 Jan. 2026. https://repository.mouau.edu.ng/work/view/assessing-customers-service-efficiency-among-mobile-telecommunication-users-in-umuahia-dibie-awele-f-7-2