ABSTRACT

The study evaluated workload among employees in Nigerian Social Insurance Trust Fund (NSITF). Specifically, the study identified the nature of workload in NSITF, Abuja, Factors responsible for quantitative (excess) workload among the employees, the consequences of excess workload on the employees and the strategies for managing excess workload. The study adopted survey research design. The population for the study comprised all the employees in the 12 units of NSITF, Abuja office, a total of314 while a total sample size of 176 respondents were selected for the study. Information was gathered from both primary and secondary sources. Data were generated using well structured questionnaire. Out of the 176 copies of the questionnaires administered, 145 copies representing 82% were correctly filled and returned while 31 copies representing 1 8% were not returned. Percentages, means and Analysis of Variance were used to analyze the data collected. The major findings revealed that the employees in NSITF are having challenges of quantitative (excess) workload; also revealed are sixteen (16) factors responsible for the employees having quantitative (excess) workload, Fourteen (14) consequences of having quantitative (excess) workload and fifteen (15) strategies that could be employed for managing the consequences of quantitative (excess) workload. In view of the above findings, the following recommendations were made. The general public and employees in Nigerian social Insurance Trust Fund in particular should make the findings of this study a hand book and refer to it from time to time. Through this way the consequences of excess workload could be prevented