ABSTRACT

This study focused on the impact of conflict management strategies on organizational performance (a study of selected money deposit banks in Abia State). The objectives of the study includes : to investigate the relationship between conflict management and organizational performance of the selected money deposit banks in Abia State of Nigeria; to ascertain the relationship between Conflict Management and organizational performance of the industry: to determine the challenges that affects effective Conflict Management strategies in the  industry performance in Nigeria.  Survey research design was adopted. Four money deposit banks were selected for the study; they are Diamond bank, Zenith bank, UBA and Ecobank Plc. The population of the study was 1263 and Taro Yamane sample size formula was used and 304 sample size was derived while 219 responded. The study utilized Karl Pearson’s Product Moment Correlation analysis with a value of 0.05 (level of significance) that corresponds to a 95% confidence level. The result revealed that there was significant relationship between conflict management strategies and banks performance. Also the adoption and implementation of conflict management strategies for the industry have a significant relationship on their performance. There are also strong correlation relationship between challenges affecting conflict management strategies and organizational performance of selected money deposit banks in Abia State of Nigeria. It is also seen that the correlation coefficient of productivity, profitability, increased market share and competitive advantage were significant. This indicates that there are positive and strong impact relationship between effective conflict management strategies and organizational performance in the industry in Nigeria. The study recommended that managers should involve and carry every party in conflicts along while resolving conflicts to enhance employees’ participation and sense of belonging in the organization.  Managers should also adopt and maintain good conflict management strategies that will boost and improve performance of the industry.