ABSTRACT

The study examined the   effective human relations on organizational performance. The study was conducted in Abia State Environmental Protection Agency. The specific objectives were to determine the effect of employee interpersonal relations on ASEPA effectiveness in Abia State; to examine the effect of human relations management on organizational efficiency; to analyze the factors affecting effective human relations in Abia State Environmental Protection Agency; to ascertain the relationship between human relation practices and organizational performance. The study adopted survey research design and simple random sampling technique were also adopted. A population of  377 staff  and management of Abia State Environmental Protection Agency were used for the study. Taro Yamme formula were used determine a sample of 194 from the population. However,180 questionnaire  were recouped form the respondents which form the sample size of the study. Primary data sourced from distribution of questionnaire to staff and management of Abia State Environmental Protection Agency. A test-re-test were conducted to ensure validity and reliability of the data. The data were presented using 5 point Likert scale and tested using correlation coefficient model (SPSS). The empirical result revealed that employee interpersonal relations has positive and significant effect on ASEPA effectiveness in Umuahia, Abia State, human relations management has positive and  significant effect on organizational efficiency, gender, mutual distrust, segregation  and injustice, nature of job, leadership style, work environment were the factors affecting effective human relations in Abia State environmental protection Agency and there is  a positive correlation relationship  between human relation practices and organizational performance.. The study recommended that management of the studied organizations should apply human relation  practices to achieve improved results in their employees’ effectiveness