ABSTRACT

This study seeks to evaluate the effect of manpower training in service organizations using Enugu Electricity Distribution Company (EEDC) Umuahia Zone as a case study. Specifically, the objectives are determine the benefit ofemployees training in service organization, examine the current training of employees in an organization and Enugu Electricity Distribution Company (EEDC) Umuahia Zone in particular, ascertain the challenges ofmanpower training in Enugu Electricity Distribution Company (EEDC) Umuahia Zone, and establish appropriate measures for manpower training that can improve organizational performance.. This study employed a descriptive survey method. The researcher has chosen the employees of Enugu Electricity Distribution Company (EEDC) Umuahia Zone as the study respondents which involved a total of 250 employees including top andjunior staff. The data collected using the questionnaire was analyzed using descriptive statistics (frequencies and percentages). The analysis was represented in tabularformfor easy understanding and it consisted the number of respondents and the corresponding percentage and Chi — square andANOVA were used as the statistical tools usedfor testing the stated hypotheses. From the result ofthe study, it wasfound there is no significant benefit (X2C = 7.501, X2t- 9.488, p>0.05) ofemployees training in service organization. Also, there are significant challenges (r2 = 6702..0, f = 6.713, p = 0.030) of manpower training in Enugu Electricity Distribution Company (EEDC) Umuahia Zone. The study therefore recommends that organizations should restructure their training by including administrative courses into it so that the high cost ofgoing outside for similar courses will be minimized. There should be free flow ofinformation to enable all the staffaware ofthe training programme available both internally and externally. The study therefore concludes that training is necessary among other things to improve quality and quantity of work, to increase productivity and to induce certain behavioural changes in the employees. Every organization should therefore try to incorporate effective and efficient training oftheir employees (manpower) in order to achieve their aim and objectives with ease.