ABSTRACT

 This study examines the 'Impact of technology on the Nigerian banking industry", with United Bank for Africa Plc (UBA) as a study. The broad objective of this study is to asses the impact of the application of technology and its development in the Nigerian Banks operation. For the ease of exposition, the following specific objectives were studied. o examine the impact of technology on bank operations and the extent to which the application of technology has been able to help banks meet customers needs. Questionnaires and interviews were administered to the respondents chosen for this research work which consist of management personnel from United Bank for Africa Plc (UBA) within Umuahia. The data collected for the study were analyzed, tabulated and presented using descriptive statistics of average and simple percentages the hypothesis! (research questions) were listed using qualitative chi-square (X2) on the inferential statistics at a = 0.05 significant level with X2df (K - 1) for sample size n, which is the same as N in this study. The hypothesis were accepted if calculated X2K - I was less than the tabulated X2 and vice versa. The findings based on the analysis of data include that; There is an agreement amongst user banks that increase in customer patronage is the most important benefit of computerization. The annual measurable benefit of computerization is not significantly higher than its cost. There exist no relationship between the acquisition of modern technology and the recent increase in competition among commercial banks. Based on the findings, the following recommendations were made: The introduction of technology should be planned and the social implementation of new methods of working built into the design of system of the future. This will enable technology remain the servant, rather than man becoming an unwilling slave of technology. Banks and other financial institutions should improve upon their ability to monitor the environment and make informed forecasts and projection gathered and using same to formulate future plans. Commercial banks should improve the speed and accuracy of services provided to customers. There should be properly phased and co-directed implementation of automated schemes aimed primarily at developing the skills that already exist locally. The process of operating these systems should be made as simple as possible, so that they can be easily grasped by the customers.