ABSTRACT

Banking has come a long way from the time of ledger cards and other manual filing systems. Most banks today have electronics systems to handle their daily voluminous task of information retrieval, storage and processing. The purpose of this research is to examine the contribution of electronic banking services to bank profitability in Nigeria. The descriptive research design was employed in this research. The annual report and account of the banks was used for the period of study, 10 years from 2008 to 2017. Data analysis was done using ordinary least square multiple regression method. Multiple regression models were employed. The research shows that adoption of electronic banking strategies has a positive effect on banks’ profits. The study concludes that electronic banking has contributed positively to the profitability of banks in Nigeria. It is recommended among other things that commercial banks should increase their efforts towards adoption of electronic banking to automate their service delivery to customers. This follows the positive effect that electronic banking usage has on the profitability of Nigeria’s banks.

TABLE OF CONTENT

Title page i

Declaration ii

Certification iii

Dedication iv

Acknowledgement v

Table of Contents vi

List of Tables vii

List of Figure x

Abstract xi

CHAPTER ONE

INTRODUCTION

1.1 Background of the Study 1

1.2 Statement of Problem 4

1.3 Objectives of the Study 5

1.4 Research questions 5

1.5 Research hypotheses 6

1.6 Scope of the Study 6

1.7 Limitations of the Study 6

1.8 Significance of the study 6

CHAPTER TWO

REVIEW OF RELATED LITERATURE

2.1 Conceptual Framework 10

2.1.1 Types of Electronic Banking 11

2.1.2 Application of Electronic Banking 12

2.1.3 Challenges faced by the banks while using E-banking 15

2.1.4 Benefits of E-banking 15

2.2 Theoretical Review 17

2.3 Empirical Review 18

CHAPTER THREE

RESEARCH METHODOLOGY

3.1 Research Design 25

3.2 Population of the Study 25

3.3 Data Collection 25

3.4 Method of Data Analysis 26

3.4.1 Model Specification 26

CHAPTER FOUR

DATA PRESENTATION, ANALYSIS AND INTERPRETATION

4.1 Presentation of Descriptive Statistics 28

4.2 Presentation of Correlation Analysis 28

4.3 Presentation of Regression Result 29

4.3.1 Model Summary 31

4.3.2 ANOVA (Analysis of Variance) 32

4.3.3 Coefficient of Table 32

4.4 Discussion of Results 33

4.5 Test of Hypotheses 34

CHAPTER FIVE

SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS

5.1 Summary of Findings 36

5.2 Conclusion 37

5.3 Recommendations 37

APPENDIX I

LIST OF TABLE

Table 4.1: Presentation of Descriptive Statistics

Table 4.2: Presentation of Correlation Analysis

Table 4.3: Model Summary

Table 4.4: ANOVA (Analysis of Variance)

Table 4.5: Table of coefficient

LIST OF FIGURE

Figure 1.1 Conceptual framework