ABSTRACT

This study was undertaken to find out the  Succession Planning on Organizational Performance: A Study of First Bank Nigeria Ltd, Aba, Abia State with the aim of examining the effect of succession planning (strategic working plan) on customer satisfaction in First Bank Nigeria Ltd. Aba, Abia State. The Cross-sectional survey design approach was adopted for this study. Primary and secondary data was extensively used. Primary data were generated by the use of a structured questionnaire which was administered to 153 respondents, drawn from the management staff of the selected branches of First Bank Ltd in Nigeria. The population of the study comprised of 247 management staff drawn from the First Bank branches in Aba, Abia State. The sample size was determined using the Taro Yamane formula, and the proportional allocation formula was used in the distribution of the copies of the questionnaire to the respondents. The statistical tool employed in testing the hypotheses were the Ordinary Least Square (OLS) involving the simple regression analysis using SPSS version 20. From the statistical analysis of the hypothesis, it was discovered that strategic working plan has a significant effect on customer satisfaction in First Bank Nigeria Ltd, Aba, Abia State, it was also revealed that top management support significantly effect of leadership continuity in First Bank Nigeria Ltd, Aba, Abia State. The study equally revealed that to a very large extent, employee values significantly affect talent retention in First Bank Nigeria  Ltd, Aba, Abia State . The study  concluded that for Nigerian banks to effectively implement good succession plan, they need to employ various methods to carryout the employees along. The study therefore recommended that managers of Nigeria banks should ensure that the various components of succession planning (strategic working plan, top management support and employee values) are carried out transparently with the involvement of the employees as it  has resulted in improved performance, reduced employees turnover, improved quality service, hence customers satisfaction, leadership continuity, adequate motivation, as well as enhanced talent retention.