Queuing Process Analysis On The Attendance Of Customers In Everyday Supermarket, Owerri, Imo State:- Ezinma Ucheoma
ABSTRACT
The motivation to carry out this research was
ignited by the rate at which people queue to make payment at Everyday
Supermarket. The objective of the research is to work out modalities towards
maximizing the service rate to customers in order to minimize waiting time of
the customers. Primary data was collected for the work through observation
method. The inter-arrival time of customers and the rate of service of the two
cashiers was recorded. The average arrival time of customers and the average
service time of the cashiers were obtained. The traffic intensity was computed
and found to be 0.97 which indicates a high traffic in the system. The expected
length of queue was found to be 31 customers and the expected number of
customers in the system was found to be 3customers. The expected waiting time a
customer spends was found to be 1mm. I second which means that 31 customers are
waiting to be served and a customer have to wait for average of 1mm I second to
be served. This explains why a long queue was found to be the low service rate
of the cashier as compared to the arrival rate of customers.
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EZINMA, U (2025). Queuing Process Analysis On The Attendance Of Customers In Everyday Supermarket, Owerri, Imo State:- Ezinma Ucheoma. Repository.mouau.edu.ng: Retrieved Mar 12, 2025, from https://repository.mouau.edu.ng/work/view/queuing-process-analysis-on-the-attendance-of-customers-in-everyday-supermarket-owerri-imo-state-ezinma-ucheoma-7-2
UCHEOMA, EZINMA. "Queuing Process Analysis On The Attendance Of Customers In Everyday Supermarket, Owerri, Imo State:- Ezinma Ucheoma" Repository.mouau.edu.ng. Repository.mouau.edu.ng, 11 Mar. 2025, https://repository.mouau.edu.ng/work/view/queuing-process-analysis-on-the-attendance-of-customers-in-everyday-supermarket-owerri-imo-state-ezinma-ucheoma-7-2. Accessed 12 Mar. 2025.
UCHEOMA, EZINMA. "Queuing Process Analysis On The Attendance Of Customers In Everyday Supermarket, Owerri, Imo State:- Ezinma Ucheoma". Repository.mouau.edu.ng, Repository.mouau.edu.ng, 11 Mar. 2025. Web. 12 Mar. 2025. < https://repository.mouau.edu.ng/work/view/queuing-process-analysis-on-the-attendance-of-customers-in-everyday-supermarket-owerri-imo-state-ezinma-ucheoma-7-2 >.
UCHEOMA, EZINMA. "Queuing Process Analysis On The Attendance Of Customers In Everyday Supermarket, Owerri, Imo State:- Ezinma Ucheoma" Repository.mouau.edu.ng (2025). Accessed 12 Mar. 2025. https://repository.mouau.edu.ng/work/view/queuing-process-analysis-on-the-attendance-of-customers-in-everyday-supermarket-owerri-imo-state-ezinma-ucheoma-7-2