A Study Of The Traffic Intensity At Ecobank Michael Okpara University Of Agriculture, Umudike Branch:- Ako Stella C
ABSTRACT
The study examined the queuing problem at Ecobank
Umudike Branch in order to determine the queuing system that will help Ecobank
reduce the waiting time of customers and improve service delivery. The data for
this study was collected from a primary source using observation method. The
single and multi sever queuing systems were employed in the data analysis. The
study revealed that ATMs was busy 18% ofthe time based on the multi server
queuing model. The study also revealed that the server was busy 92% ofthe time
based on the single server queuing model. However in order to strike a balance
between the cost incurred by the bank and the customers, it was recommended
that the management of Ecobank, Michael Okpara University of Agriculture
Umudike Branch, should encourage the multi server queuing system. This is
because in 18% working time the multi server queuing system would achieve what
the single server queuing system would have done in 92% working time. In
other'words, the multi server queuing system covers more jobs in fewer days.
This in economic terms implies more money.
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AKO, C (2025). A Study Of The Traffic Intensity At Ecobank Michael Okpara University Of Agriculture, Umudike Branch:- Ako Stella C. Repository.mouau.edu.ng: Retrieved Apr 02, 2025, from https://repository.mouau.edu.ng/work/view/a-study-of-the-traffic-intensity-at-ecobank-michael-okpara-university-of-agriculture-umudike-branch-ako-stella-c-7-2
CHIDINMA, AKO. "A Study Of The Traffic Intensity At Ecobank Michael Okpara University Of Agriculture, Umudike Branch:- Ako Stella C" Repository.mouau.edu.ng. Repository.mouau.edu.ng, 18 Mar. 2025, https://repository.mouau.edu.ng/work/view/a-study-of-the-traffic-intensity-at-ecobank-michael-okpara-university-of-agriculture-umudike-branch-ako-stella-c-7-2. Accessed 02 Apr. 2025.
CHIDINMA, AKO. "A Study Of The Traffic Intensity At Ecobank Michael Okpara University Of Agriculture, Umudike Branch:- Ako Stella C". Repository.mouau.edu.ng, Repository.mouau.edu.ng, 18 Mar. 2025. Web. 02 Apr. 2025. < https://repository.mouau.edu.ng/work/view/a-study-of-the-traffic-intensity-at-ecobank-michael-okpara-university-of-agriculture-umudike-branch-ako-stella-c-7-2 >.
CHIDINMA, AKO. "A Study Of The Traffic Intensity At Ecobank Michael Okpara University Of Agriculture, Umudike Branch:- Ako Stella C" Repository.mouau.edu.ng (2025). Accessed 02 Apr. 2025. https://repository.mouau.edu.ng/work/view/a-study-of-the-traffic-intensity-at-ecobank-michael-okpara-university-of-agriculture-umudike-branch-ako-stella-c-7-2