ABSTRACT

The study focused on the influence of staff work life balance in the performance of hospitality 5establishments in Umuahia, Abia State. The objectives of the study were; identify the various aspects of work-life balance situation of hospitality establishments, analyze the influence of staff work-life balance on productivity of hospitality staff, determine the factors affecting work-life balance in hospitality establishments and explore the measures followed by the hospitality establishments to enhance the work-life balance situation of its employees. To achieve the objective of the study, survey research design was adopted. The researcher adopted primary data in getting the required information through the use of structured questionnaire. The population for the study was 38 registered hotels in Umuahia, Abia State with 520 staff strength. The sample size of the study is 226 after adopting Taro Yamane formula. In analysis the data: mean and percentages were used. The findings revealed that delegation, holidays, free time and job shift were the major aspects of work-life balance situation of hospitality establishments. The findings also revealed that delegation, job shift, retirement scheme and holidays were the major factors that influences staff work-life balance on productivity of hospitality staff. The findings further revealed that organizational policy, qualification, level of customer patronage and years of service were the major factors affecting work-life balance in hospitality establishments. The findings also revealed that staff training, job shift and employing more staff to give room for break time and delegation of duties were the major measures followed by the hospitality establishments to enhance the work-life balance situation of its employees. Based on the result, the study recommends that hospitality establishments should try and maintain the major aspects of work-life balance situation to their staff such as delegation, holidays, free time and job shift. This will help in increasing employee job performance thereby enhancing the performance of hospitality establishments. The study also recommends that hospitality establishments should implement delegation, job shift, retirement scheme and holidays in their work schedules to enable employee have a good work-balance and increase their productivity. The study also recommends that hospitality establishments should review their policy regarding to work-life balance, ensure that staff are qualified, focus on increasing level of customer patronage and also put into consideration staff years of service. The study further recommends that hospitality establishments should train staff, implement job shift, employ more staff to give room for break time and delegation of duties in order to enhance a good work-life balance situation of its employees, for the purpose of increasing the performance of hospitality establishments.