The Application Of Total Quality Management (Tom) In Hotel Royal Damgrete.
ABSTRACT
he work focuses on the application of
Total Quality Management in Hotel Royal Damgrete. The sample unit used are
staff of 1-lote! Royal Damgrete. Questionnaires were distributed to the staff
with a sample size of 40 and personal interview was conducted on 10 guests.
Frequency and simple percentage were used for the analyses of the data
collected through the use of questionnaire. The result of the analyses showed
that the hotel employs Total Quality Management in all organizational
processes; staff are exposed to training and development which help in improving
their skills and a set standard of performance is met to ensure that quality
product and services rendered to guests are of good quality. Recommendations
verge made on the way forward in the hotel, certain limitations encountered by
the researcher were stated and areas for further research were suggested by the
researcher.
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AMAJO, A (2021). The Application Of Total Quality Management (Tom) In Hotel Royal Damgrete. . Repository.mouau.edu.ng: Retrieved Nov 22, 2024, from https://repository.mouau.edu.ng/work/view/the-application-of-total-quality-management-tom-in-hotel-royal-damgrete-7-2
AMARACHI, AMAJO. "The Application Of Total Quality Management (Tom) In Hotel Royal Damgrete. " Repository.mouau.edu.ng. Repository.mouau.edu.ng, 12 Jul. 2021, https://repository.mouau.edu.ng/work/view/the-application-of-total-quality-management-tom-in-hotel-royal-damgrete-7-2. Accessed 22 Nov. 2024.
AMARACHI, AMAJO. "The Application Of Total Quality Management (Tom) In Hotel Royal Damgrete. ". Repository.mouau.edu.ng, Repository.mouau.edu.ng, 12 Jul. 2021. Web. 22 Nov. 2024. < https://repository.mouau.edu.ng/work/view/the-application-of-total-quality-management-tom-in-hotel-royal-damgrete-7-2 >.
AMARACHI, AMAJO. "The Application Of Total Quality Management (Tom) In Hotel Royal Damgrete. " Repository.mouau.edu.ng (2021). Accessed 22 Nov. 2024. https://repository.mouau.edu.ng/work/view/the-application-of-total-quality-management-tom-in-hotel-royal-damgrete-7-2