ABSTRACT
The study was carried out to examine reference
service delivery and students' satisfaction of Abia state university library.
The study was guided with four research questions and one hypothesis formulated
and tested at 0.05 level of significance. The study adopted descriptive survey
research design with a population of 3128 which comprises 1508 male and 1620
female students. The sample used for the study was simple random sampling,
using 313 respondents comprising 151 malt! and 162 female. The instrument for
data collection which was designed by the researcher was questionnaire
structured in two sections with 55 items. 31 3 questionnaires were distributed
to elicit information from respondents and 301 representing 96% of return rate
was retrieved completely [died and used for data analyses. In analyzing the
data. mean and standard deviation was used while the null hypothesis was tested
using t-test statistics. The findings revealed that reference services needed
by students were made available and students were satisfied with some of the
services even though they used the reference services to an extent. The study
further revealed that the items listed as reasons for non-satisfaction of
reference service delivery were all agreed by the students. showing that
reference service delivery needs to be improved to give the students the
satisfaction they need. From the study. it was concluded that the satisfaction
of students for the service delivery depends on the quality and quantity of
information services provided by university library. Based on the findings, it
is recommended that university libraries should acquire current and relevant
reference information and as well embrace the new technology that will help in
improving the reference service delivery to their students as this will also
attract students in the use of reference services provided. KEYWORDS: Reference
service. service delivery. students, satisfaction, university library
CHIOMA, S (2024). Reference Service Delivery and Students' Satisfaction in Ahia State University Library, Uturu, Abia State, Nigeria.:- Samuel, Nnenna C. Repository.mouau.edu.ng: Retrieved Sep 07, 2024, from https://repository.mouau.edu.ng/work/view/reference-service-delivery-and-students-satisfaction-in-ahia-state-university-library-uturu-abia-state-nigeria-samuel-nnenna-c-7-2
SAMUEL, CHIOMA. "Reference Service Delivery and Students' Satisfaction in Ahia State University Library, Uturu, Abia State, Nigeria.:- Samuel, Nnenna C" Repository.mouau.edu.ng. Repository.mouau.edu.ng, 03 Jul. 2024, https://repository.mouau.edu.ng/work/view/reference-service-delivery-and-students-satisfaction-in-ahia-state-university-library-uturu-abia-state-nigeria-samuel-nnenna-c-7-2. Accessed 07 Sep. 2024.
SAMUEL, CHIOMA. "Reference Service Delivery and Students' Satisfaction in Ahia State University Library, Uturu, Abia State, Nigeria.:- Samuel, Nnenna C". Repository.mouau.edu.ng, Repository.mouau.edu.ng, 03 Jul. 2024. Web. 07 Sep. 2024. < https://repository.mouau.edu.ng/work/view/reference-service-delivery-and-students-satisfaction-in-ahia-state-university-library-uturu-abia-state-nigeria-samuel-nnenna-c-7-2 >.
SAMUEL, CHIOMA. "Reference Service Delivery and Students' Satisfaction in Ahia State University Library, Uturu, Abia State, Nigeria.:- Samuel, Nnenna C" Repository.mouau.edu.ng (2024). Accessed 07 Sep. 2024. https://repository.mouau.edu.ng/work/view/reference-service-delivery-and-students-satisfaction-in-ahia-state-university-library-uturu-abia-state-nigeria-samuel-nnenna-c-7-2