Queuing model of toe services of Ecobank, government layout branch, Umuahia, Abia state.:- Mba Nene L
ABSTRACT
One of life’s more disagreeable, activities,
namely “waiting in line”, is the delightful subject of this study. Lining-up
for one service or the other is an inevitable phenomenon of life. Though it
look common, but demands much attention, because excessive waiting is very
costly in some sense, social cost, the cost of lost of customers, the cost of
idle employees or some other important cost. In this paper, we study the
queuing problem of banks in Nigeria, taking Ecobank, Government layout branch,
Umuahia as a case of interest, and apply queuing theory to solve the single
server problem (M/M/1/Queuing system after the system has reached a steady
state condition) which yielded results upon which the management of the bank
could optimally distribute servers (cashier) to minimize waiting times, idle
times and queues in the bank. In order to improve the rate of attending to
customers and reduce the customers waiting time to an acceptable level, the
result of this research shows that the waiting time and queue length in the
system is kept on the minimum and increase the service point (cashiers)
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MBA, L (2024). Queuing model of toe services of Ecobank, government layout branch, Umuahia, Abia state.:- Mba Nene L. Repository.mouau.edu.ng: Retrieved Nov 23, 2024, from https://repository.mouau.edu.ng/work/view/queuing-model-of-toe-services-of-ecobank-government-layout-branch-umuahia-abia-state-mba-nene-l-7-2
LAURA, MBA. "Queuing model of toe services of Ecobank, government layout branch, Umuahia, Abia state.:- Mba Nene L" Repository.mouau.edu.ng. Repository.mouau.edu.ng, 13 Jun. 2024, https://repository.mouau.edu.ng/work/view/queuing-model-of-toe-services-of-ecobank-government-layout-branch-umuahia-abia-state-mba-nene-l-7-2. Accessed 23 Nov. 2024.
LAURA, MBA. "Queuing model of toe services of Ecobank, government layout branch, Umuahia, Abia state.:- Mba Nene L". Repository.mouau.edu.ng, Repository.mouau.edu.ng, 13 Jun. 2024. Web. 23 Nov. 2024. < https://repository.mouau.edu.ng/work/view/queuing-model-of-toe-services-of-ecobank-government-layout-branch-umuahia-abia-state-mba-nene-l-7-2 >.
LAURA, MBA. "Queuing model of toe services of Ecobank, government layout branch, Umuahia, Abia state.:- Mba Nene L" Repository.mouau.edu.ng (2024). Accessed 23 Nov. 2024. https://repository.mouau.edu.ng/work/view/queuing-model-of-toe-services-of-ecobank-government-layout-branch-umuahia-abia-state-mba-nene-l-7-2