Queuing Analysis Of Customers Flow Behaviour In A Business Centre (Case Study Of Xerox Business Centre Aba)
ABSTRACT
Business set-ups are always visited with a lot of uncertainties in its various areas of
operation. With these numerous setbacks and uncertainties in mind, our aim in this
thesis is to establish a stochastic model for a named copying centre. To do this
requires the derivation of probability models for three-system characteristics
namely, the number of customers arriving at the centre per hour, the service time
per customer, and the waiting time per customer. After data collection, analysis of
variance technique to show that the system variables were the same over the weeks
of study was carried out on the data before the waiting line analysis. The inter rate
of arrival of customers and their arrival rates were both exponential and poisson
respectively.
The service rate was also exponential,
The Traffic intensity for the centre (p) 0.30 and only one customer on the
average can be found in the system at any random time in an hour.
The servers were idle most of the time, about 70% of every hour.
0.0
NWAKANMA, . (2021). Queuing Analysis Of Customers Flow Behaviour In A Business Centre (Case Study Of Xerox Business Centre Aba) . Repository.mouau.edu.ng: Retrieved Nov 22, 2024, from https://repository.mouau.edu.ng/work/view/queuing-analysis-of-customers-flow-behaviour-in-a-business-centre-case-study-of-xerox-business-centre-aba-7-2
.D., NWAKANMA. "Queuing Analysis Of Customers Flow Behaviour In A Business Centre (Case Study Of Xerox Business Centre Aba) " Repository.mouau.edu.ng. Repository.mouau.edu.ng, 04 Jun. 2021, https://repository.mouau.edu.ng/work/view/queuing-analysis-of-customers-flow-behaviour-in-a-business-centre-case-study-of-xerox-business-centre-aba-7-2. Accessed 22 Nov. 2024.
.D., NWAKANMA. "Queuing Analysis Of Customers Flow Behaviour In A Business Centre (Case Study Of Xerox Business Centre Aba) ". Repository.mouau.edu.ng, Repository.mouau.edu.ng, 04 Jun. 2021. Web. 22 Nov. 2024. < https://repository.mouau.edu.ng/work/view/queuing-analysis-of-customers-flow-behaviour-in-a-business-centre-case-study-of-xerox-business-centre-aba-7-2 >.
.D., NWAKANMA. "Queuing Analysis Of Customers Flow Behaviour In A Business Centre (Case Study Of Xerox Business Centre Aba) " Repository.mouau.edu.ng (2021). Accessed 22 Nov. 2024. https://repository.mouau.edu.ng/work/view/queuing-analysis-of-customers-flow-behaviour-in-a-business-centre-case-study-of-xerox-business-centre-aba-7-2