Quality Service In Nigerian Hotels; Challenges And Prospects, A Case Study Of Transcorp Hilton Hotel, Abuja.
ABSTRACT
Quality service has become a competitive and
marketing strategy in both manufacturing and service industries. Its importance
cannot be overemphasized. The researcher carried out this study to determine
the challenges and prospect of quality service delivery in hotels. The
researcher distributed one hundred copies of questionnaires, out of which 51
copies were returned representing 51 %. The data generated through the
questionnaire was statically analyzed using descriptive statistical technique
percentage and chi-square. It was discovered that most hotels do not organize
training programs targeted at improving quality service delivery as well as
seldom motivate their employees. To address this problem, recommendations were
given and it is believed that the judicious implementation of same will be a
competitive edge to these firms.
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OKORO, I (2021). Quality Service In Nigerian Hotels; Challenges And Prospects, A Case Study Of Transcorp Hilton Hotel, Abuja. . Repository.mouau.edu.ng: Retrieved May 20, 2024, from https://repository.mouau.edu.ng/work/view/quality-service-in-nigerian-hotels-challenges-and-prospects-a-case-study-of-transcorp-hilton-hotel-abuja-7-2
IFEOMA, OKORO. "Quality Service In Nigerian Hotels; Challenges And Prospects, A Case Study Of Transcorp Hilton Hotel, Abuja. " Repository.mouau.edu.ng. Repository.mouau.edu.ng, 22 Jul. 2021, https://repository.mouau.edu.ng/work/view/quality-service-in-nigerian-hotels-challenges-and-prospects-a-case-study-of-transcorp-hilton-hotel-abuja-7-2. Accessed 20 May. 2024.
IFEOMA, OKORO. "Quality Service In Nigerian Hotels; Challenges And Prospects, A Case Study Of Transcorp Hilton Hotel, Abuja. ". Repository.mouau.edu.ng, Repository.mouau.edu.ng, 22 Jul. 2021. Web. 20 May. 2024. < https://repository.mouau.edu.ng/work/view/quality-service-in-nigerian-hotels-challenges-and-prospects-a-case-study-of-transcorp-hilton-hotel-abuja-7-2 >.
IFEOMA, OKORO. "Quality Service In Nigerian Hotels; Challenges And Prospects, A Case Study Of Transcorp Hilton Hotel, Abuja. " Repository.mouau.edu.ng (2021). Accessed 20 May. 2024. https://repository.mouau.edu.ng/work/view/quality-service-in-nigerian-hotels-challenges-and-prospects-a-case-study-of-transcorp-hilton-hotel-abuja-7-2