ABSTRACT

The study focused on influence of quality check management on the performance of hotels in Umuhia Abia State. The objectives of the study are; To identify the dimensions of quality check management applicable in hotel operation, to examine the influence of quality check management on employee productivity in hotel operation, to determine the influence of quality check management on the sustainability of hotels in Umuahia Abia State and to assess the influence of quality check management on the customer satisfaction in hotel operation. To achieve the objective of the study, survey research design was adopted. The researcher adopted primary data in getting the required information through the use of structured questionnaire. The population of the study is 38 registered hotels in Umuahia, Abia State with 520 staff strength. The sample size of the study is 226 after adopting Taro Yamane formula. In analysis the data, simple regression analysis was used. The findings revealed that (i) quality check management has a significant influence on employee productivity in hotel operation (ii) quality check management has a significant influence on the sustainability of hotels in Umuahia Abia State (iii) quality check management has a significant influence on customer satisfaction in hotel operation. The study recommends that Hotels should ensure they manage and improve the quality of their product/service that would help in enhancing organizational productivity. Also, hotels should train their staff on quality control. Effective quality control will positively affect organizational performance.