ABSTRACT

This study investigated the influence of emotional intelligence on job performance in selected hotels in Umuahia, Abia State. The main objective was to examine the influence of emotional intelligence on job performance in selected hotels in Umuahia, Abia State. Specifically, the study investigated the impact of self-awareness dimension of emotional intelligence on employees’ job performance in selected hotels in Umuahia, Abia State. Examined the influence of self-regulation dimension of emotional intelligence on employees’ job performance in selected hotels in Umuahia, Abia State. Moreover, determine the effect of self-motivation dimension of emotional intelligence on employees’ job performance in selected hotels in Umuahia, Abia State. Finally, evaluated the impact of social skills dimension of emotional intelligence on employees’ job performance in selected hotels in Umuahia, Abia State. The study adopted descriptive research design. The study collected primary data using a well-structured questionnaire, which was issued to one hundred and twenty (120) respondents. The study analysis demographic information of the respondents with frequency and percentile scores, while the multiple regression analysis was used to estimate and test the hypotheses of this study. The analysis was performed using the Microsoft Excel and Econometric Views (EViews) 10. The result of the inferential statistic indicated that emotional intelligence has significant impact on employee job performance in selected hotels in Umuahia, Abia State. Specifically, the result revealed that self-awareness dimension of emotional intelligence has positive and significant impact on employees’ job performance in selected hotels in Umuahia, Abia State. Secondly, self-regulation dimension of emotional intelligence has positive and significant influence on employees’ job performance in selected hotels in Umuahia, Abia State. Thirdly, self-motivation dimension of emotional intelligence has positive and significant effect on employees’ job performance in selected hotels in Umuahia, Abia State. Finally, social skills dimension of emotional intelligence has no significant impact on employees’ job performance in selected hotels in Umuahia, Abia State. The study recommended among other things that organizations develop training programs in improving emotional competencies of their managers and workers in the organization. Moreover, organizations should recognize the significant role of emotional intelligence in developing human capital that leads to a high-performing workforce.