ABSTRACT

 The research critical examined in service training and development of co-operate performance in the hospitality industry. Training and development is designed specifically to enhance the knowledge, performance, ability, skill, effectiveness and efficiency of staff for better customer's satisfaction, induced demand for the patronage of services, standard level and above all maximize the hotel's profit. The target population was six hundred sixty seven but only two fifty fully completed questionnaires were collected and analysed using simple frequency, percentage and graph. Results from the data revealed that those selected hospitality organizations offers different type of training. Among the problems encountered during training and development were inadequate funds, equipment and training facilities, lack of qualified instructors and promotion of staff, which is usually based on favouritism and not by training received. Based on the findings from the study, it shows that most of the respondents are aware of training and development policy and also most of the respondents feels that training and development has help in improving their performance, from demographic data it was revel that most of the respondent have only senior school certificate and also respondent are more of male staff. It was recommended that management should provide adequate equipment and training facilities, allocate more funds as well as employed skilled and qualified instructors to conduct the training exercise and motivate their staff by increasing their salary after training and promotion of staff should be based on training received and not by favouritism.