ABSTRACT

This thesis evaluated management styles and organizational effectiveness in hotel establishments in Edo State. The objectives of the research were to identify the various management styles used in the hotel, ascertain the level of application of the management styles, determine factors influencing the choice of management styles, examine the effect of management styles on organizational effectiveness of hotels.The hypotheses of the study were: There is no significant difference in the mean rating of management styles and organizational effectiveness in hotels in Edo State and There is no significant difference in the mean rating of hotel class management style and organizational effectiveness in hotels in Edo State. Data for this research was generated using structured questionnaire, interview and secondary data from other researches. Simple frequency percentage, mean, Pearson moment correlation and Analysis of variance (ANOVA) were used to analyse the data generated for the study. The finding of the analysis proved that there is significant difference in the mean rating of management styles and organizational effectiveness of hotels (F calculated 0.298 was greater than the F tabulated 0.001) and there is significant difference in the mean rating of hotel class management style and organizational effectiveness of hotels (F calculated 0.298 was greater than the F tabulated 0.011) at 5% level of significance. The empirical survey revealed that the null hypotheses was not true. This implies that there is a positively significant relationship between management style and organizational effectiveness of hotels and there is a significant relationship between hotel class management style and organizational effectiveness of hotels. Policies and best practices that ensure sustainability of sound management style in the hotel establishments, leading to improved organizational effectiveness, should be adopted and implemented by stakeholders in contemporary hotel business. In conclusion, it is important that the application of sound management style which impacts positively on organizational effectiveness be established at the inception of the hotel business, as this will result in quality product, improved employee performance, high revenue as well as good financial outcome