Abstract

This study evaluated human relation principles used in the hospitality industries in Umuahia metropolis. Specifically, the work identified the various human relation principle used in the hospitality establishment in the study area, ascertained the level of acceptability of identified human relation principle by the staff and guest of hospitality establishment in the study area and determined the way of improving human relation principle in the study area for sustainability of the hospitality establishment in the study area. The study was guided by three research question and one hypothesis. The population of the study the Umuahia north and south hostels and their guests with the total population of 3600 in which Taro Yamane was used to determine the sample size of 360 used for the study. The data was collected using questionnaires, the data collected through the aid of questionnaires was analysed using frequency table and simple percentage and hypothesis in the study, were tested statistically using the Regression and Correlation. The study shows that human relation principle has significant relationship on the performance of hospitality industries, base on the findings recommendation were made.

TABLE OF CONTENTS

Title page - - - - - - - - - - i

Certification - - - - - - - - - - ii

Approval Page - - - - - - - - - - iii

edication - - - - - - - - - - - iv

Acknowledgements - - - - - - - - - v

CHAPTER ONE

1.0 INTRODUCTION - - - - - - - - 1

1.1 Background to the Study - - - - - - - 1

1.2 Statement of the Problem - - - - - - - 2

1.3 Objectives of the Study - - - - - - - 3

1.4 Research Question  - - - - - - - - 3

1.5 Hypothesis - - - - - - - - - 3

1.6 Significance of the Study - - - - - - - 4

1.7 Scope of Study - - - - - - - - 4

CHAPTER TWO

2.0 LITERATURE REVIEW - - - - - - - 5

2.1 Conceptual Framework  - - - - - - - 5

2.1.1 Human Relations - - - - - - - - 5

2.1.2 Evaluation of Human Relations Study - - - - - 6

2.2 Theoretical Framework - - - - - - - 10

2.2.1 Industrial Relations in Hotels and Restaurants - - - 10

2.2.2 Many Kinds of Human Relations - - - - - 12

2.2.3 Social Structure and Social Interactions - - - - 14

2.2.4 Human Relations - - - - - - - - 14

2.3 Empirical Framework - - - - - - - - 18

CHAPTER THREE

3.0 RESEARCH METHODOLOGY - - - - - 21

3.1 Area of Study - - - - - - - - - 21

3.1 Research Design - - - - - - - - 21

3.2 Population for the Study - - - - - - - 22

3.3 Sample and Sampling Techniques - - - - - - 22

3.3.1 Sample Size - - - - - - - - - 23

3.4 Instrument for Data Collection - - - - - - 24

3.5 Validation of Instrument - - - - - - - 24

3.6 Reliability of the Instrument - - - - - - 35

3.7 Data Collection Techniques - - - - - - - 25

3.8 Data Analysis - - - - - - - - - 26

CHAPTER FOUR

DATA PRESENTATION AND ANALYSIS - - - - 28

4.1 Data Presentation - - - - - - - - 28

4.2 Data Analysis - - - - - - - - - 28

4.3 Hypothesis Testing - - - - - - - - 37

4.4 Major Finding - - - - - - - - - 39

4.4.1 Discussion of Finding - - - - - - - 39

CHAPTER FIVE

5.0 SUMMARY, CONCLUSION AND RECOMMENDATION - 44

5.1 Summary - - - - - - - - - 44

5.1.1 Restatement of the Problem - - - - - - 44

5.1.2 Description of Procedures - - - - - - 45

5.1.3 Major Finding - - - - - - - - 45

5.2 Conclusion - - - - - - - - - 45

5.3 Recommendation - - - - - - - - 46

Reference - - - - - - - - - - 49

Appendix I - - - - - - - - - - 51