ABSTRACT

Employee motivation has become one of the major concerns of the present day banks. This is to increase the employee performance in the bank. It was based on this background that the researcher investigated the effect of motivation on staff performance in the banking industry. In the course of the study, the researcher adopted the Yaro Yamen method to arrive at the sample size of 110 as the population of the study was randomly selected from a list of the relevant staff which were collected using instrument of questionnaire and interview schedule. To test the hypothesis stated in chapter one the data were analyzed using simple description, statistics such means, percentage and table.  Ordinary Least Square (O.L.S) regression method was also analyzed. The findings indicate that employee motivation enhances not only employee performance but also corporate productivity. Thus the researcher recommended that policies that encourages employee motivation should be adopted in the banking industry.   

TABLE OF CONTENTS

Title Page - - - - - - - - - i

Declaration - - - - - - - - - ii

Certification - - - - - - - - - iii

Dedication - - - - - - - - - iv

Acknowledgement - - - - - - - - v

Table of Contents - - - - - - - - vi

List of Tables - - - - - - - - ix

Abstract  - - - - - - - - x

CHAPTER 1

INTRODUCTION

1.1 Background of the Study - - - - - 1

1.2 Statement of the Problem - - - - - 5

1.3 Research questions - - - - - - - 6

1.4 Objectives of the Study - - - - - - 7

1.5 Research Hypothesis - - - - - - 7

1.6 Significance of the Study - - - - - 8

1.7 Scope and Limitation of the Study - - - - 8

CHAPTER 2

LITERATURE REVIEW

2.1 Concept of Motivation - - - - - - 10

2.2 Theoretical Review of Motivation - - - - 10

2.2.1 Reinforcement Theory - - - - - - 11

2.2.2 Intrinsic and Extrinsic Perceptions of Motivation - 12

2.2.3 Process (or Cognitive) Theory of Motivation - - - 14

2.2.4 Expectancy Theory of Motivation - - - - 14

2.2.5 Goal-setting Theory of Motivation - -- - - - 17

2.2.6 Achievement Theory - - - - - - 19

2.2.7 Reactance Theory of Motivation - - - - 20

2.2.8 The Equity Theory of Motivation - - - - 21

2.3 The Process of Motivation - - - - - 23

2.4 Motivation Productivity Linkage - - - - 24

2.5 The Content of Performance and Outcome - - 26

2.6 Bank Service Marketing - - - - - 27

2.7 Classification of Service - - - - - 28

2.8 Characteristics of Bank Service/Service Marketing - 28

2.9 Motivation and Workers Performance - - - 31

CHAPTER 3

RESEARCH METHODOLOGY 

3.1 Research Design - - - - - - - 36

3.2 Area of the Study - - - - - - - 36

3.3 Source of Data - - - - - - - 36

3.4 Population of Study - - - - - - 37

3.5 Sample Size and Sampling Plan - - - - 37

3.6 Method of Data Analysis - - - - - 38

3.7 Model Specification for the Multiple regression - - 38

CHAPTER 4

DATA ANALYSIS, PRESENTATION AND INTERPRETATION

4.1 Questionnaire Administration - - - - - 40

4.2 Data Collection and Presentation - - - - 40

CHAPTER 5

SUMMARY, CONCLUSION AND RECOMMENDATIONS

5.1 Summary - - - - - - - - 53

5.2 Conclusion - - - - - - - - 53

5.3 Recommendations - - - - - - 54

References - - - - - - - - 56

Glossary

Questionnaire