ABSTRACT

Computers and telecommunication system have become very important as delivery systems and productivity tools of electronic data and information. Nigerian banks have now realized that banking today requires prompt delivery of services, efficiency and the ability of customers to be served in any of their branches in any part of the country without any encumbrance. The focus of this study is on "The effect of information communication technology on banking sector performance in Nigeria, A study of First Bank Nigeria Aba, Abia State. The objectives of this study is to ident/iy the degree of acceptance of information and communication technology on banking sector in decision making, to examine the contribution of information and communication technology to the growth of the banking sector, and to determine the effect of information and communication technology on the banking sector performance. 38 staff was used for the study and Questionnaire was drawn and administered to respondents which was duly filled and collected. The t-test statistical tool was used in testing the hypothesis by testing the "Goodness or Fitness" of the frequencies. Some of the major findings were: Information and communication technology is widely accepted by the banking sector, the contribution of information and communication technology has brought about revolution in the economy and help to reduce operational cost in the areas such as personal management, administration maintenance and information and communication technology which has enhanced efficiency in banking sector, through the use of A TM smart cards reduction in the cost of doing business in banks and following recommendation with the intent that f adopted, would have positive effects on the banking sector. The banks should improve more on its information technology so as to enhance its productivity, the use of (ICT) in the banking sector should not only be restricted to the cities alone, rural banking should also be improved upon from time to time. There should be enlightenment given to the general public through the various media on how to use some of the (ICT) equipment like the smart cards, ATM etc. and its importance should also be made known to the public.