ABSTRACT

The study examined effect of corporate social responsibility on organizational performance: A case study of Access bank Nigeria. The study employed survey research design using data from responses of Access bank staff The questionnaire were scaled on a 5 likert scale and data collected were analyzed using Clii -square correlation analyses. Findings from the study revealed that there is no signJicant relationship between corporate social responsibility and method of production/operations of Access bank Nigeria. Further findingrevealed that there is no significant relationship between corporate social responsibility and community development carried out by Access bank Nigeria. Also the third finding revealed thatthere is a signlcant relationship between corporate social responsibility and Access bank customer retention and the final result revealed thatthere is a significant relationship between corporate social responsibility and organizational competitiveness. Hence, the study recommends that, Access bank should properly integrate CSR as part of their business strategy, develop good programs to implement this strategy and go ahead to implement the CSR strategy effectively so as to enjoy high reputation and accumulate high relationship with the various stakeholders of the bank Also, A high level of awareness of social issues and a positive attitude towards CSR cost and Long term costs can be reduced as more efficient production and operation practices are implemented while cost reductions can be achieved in the usage of resources as more efficient disposal and removal of waste production are established within the bank and whatever project they finance in other to enhance community development.