Customer Satisfaction Of Air Travelers At Murtala Muhammed International Airport, Ikeja Lagos
ABSTRACT
This project, customer satisfaction of air travelers at
Murtala Muhammed Airport, Ikeja is written to ascertain the level of quality
service rendered to air passengers. There are various efforts in enhancing
customer satisfaction but all centers to one aim, it is geared towards
determining the present level of service rendered to the air travelers and also
to design ways to improve the level of customer satisfaction by meeting upto
customer expectation or surpassing customer expectation. Airport/Airline
operators is in the position to ensure that customer value is ascertained by
providing quality services, on the side of the airport operators, adequate and
functional facilities provided at the airport will enhance the customer
satisfaction. This project topic plays a continuous role in service quality at
the airport, thereby increasing revenue and portraying quality and standard
image of the airport as airport users look forward to a sqfe and quality service
from the airport operators..
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ONWUGBUFOR, N (2021). Customer Satisfaction Of Air Travelers At Murtala Muhammed International Airport, Ikeja Lagos. Repository.mouau.edu.ng: Retrieved Apr 25, 2024, from https://repository.mouau.edu.ng/work/view/customer-satisfaction-of-air-travelers-at-murtala-muhammed-international-airport-ikeja-lagos-7-2
NKECHI, ONWUGBUFOR. "Customer Satisfaction Of Air Travelers At Murtala Muhammed International Airport, Ikeja Lagos" Repository.mouau.edu.ng. Repository.mouau.edu.ng, 26 Nov. 2021, https://repository.mouau.edu.ng/work/view/customer-satisfaction-of-air-travelers-at-murtala-muhammed-international-airport-ikeja-lagos-7-2. Accessed 25 Apr. 2024.
NKECHI, ONWUGBUFOR. "Customer Satisfaction Of Air Travelers At Murtala Muhammed International Airport, Ikeja Lagos". Repository.mouau.edu.ng, Repository.mouau.edu.ng, 26 Nov. 2021. Web. 25 Apr. 2024. < https://repository.mouau.edu.ng/work/view/customer-satisfaction-of-air-travelers-at-murtala-muhammed-international-airport-ikeja-lagos-7-2 >.
NKECHI, ONWUGBUFOR. "Customer Satisfaction Of Air Travelers At Murtala Muhammed International Airport, Ikeja Lagos" Repository.mouau.edu.ng (2021). Accessed 25 Apr. 2024. https://repository.mouau.edu.ng/work/view/customer-satisfaction-of-air-travelers-at-murtala-muhammed-international-airport-ikeja-lagos-7-2