ABSTRACTS

This work examined the application of human relation principles in selected hotels in Umuahia. The aim was to investigate the extent of which the management of Hotel Royal Dam grete, Vilaroy 1-lotel, Hotel 1-lelson relate to their staff to ensure industrial harmony cinci productivity which brings about increase in projit. Survey method was used in the collection of data, which involved the use of questionnaire. Two sets of hypoTheses were formulated for the study. The analysis 0/the data gathered during the field study was done as well as the interpretation. Chisquare X statistical techniques was used to test the stated hypothesis. The study revealed that there is a signIcance relationship between the human relation principle and productivity in the hotel industiy. In conclusion, the rncenclgement of the hospitality outfit have began to realize the importance of human relation in the industry cis it brings about industrial harmony and ensure profit inaximizcition. Amongst others workers motivation is important to ensure high productive, efficient and effective service delivery. Based on these findings it is recommended that knitting staff together will help in achieving organizational goals and they must always be good existing relationship between the service personnel and customers to ensure better customer patronage.