ABSTRACT

The study examines the effect of impact of conflict management on the organizational performance. Thus, the specific objectives are to examine the impact of effective conflict management on organizational performance, determine the effect of grievance channel mechanism on organizational effectiveness, determine the impact of management intervention on organizational performance, and determine the impact of union mediation on organizational performance. The methodology that was used for the study was survey research design. Primary data was collected from a population consists of the management and staff of Nigerian Breweries Aba, Abia State with a total number of 205 in all. Pearson moment correlation and regression using ANOVA were employed as analytic technique in the study. Findings showed that Conflict Management has a positive and significant relationship with Organizational Performance. The result also reveals that grievance channel mechanism relate positively with organizational productivity, this relationship is found to be statistically significant. Furthermore, union mediation was tested, the result from the study reveals that union mediation has a positive and significant relationship with organizational efficiency. The study therefore concludes that conflict management and management intervention in controlling organizational conflict are necessary in order to maintain the right socio-economic environment that will enable the organization to achieve value maximization, and recommends that there is a continuous need for organizations to evaluate critically rules and regulation guiding the activities and operational workflow in the organization. It further recommends that strategic considerations are recommended when tightening or relaxing the policies regulating grievance channel mechanism in the organization.