ABSTRACT

The study examined the staff involvement in decision making and hotel performance in Umuahia, Abia State. The objectives of the study are; to examine the extent to which staff involvement in decision making influence staff productivity in hotel establishments in Umuahia, Abia State, to determine the influence of staff involvement in decision making on hotel productivity, to examine the extent to which staff involvement in decision making influence sales growth in hotel establishments and to identify the factors militating against staff involvement in decision making in hotel establishments in Umuahia, Abia State. To achieve the objective of the study, survey research design was adopted. The researcher adopted primary data in getting the required information through the use of structured questionnaire. The population of the study is 38 registered hotels in Umuahia, Abia State with 520 staff strength. The sample size of the study is 226 after adopting Taro Yamane formula. In analyzing the data, simple regression analysis was used. The findings revealed that staff involvement in decision making has a significant influence on staff productivity in hotel establishments. The findings further revealed that staff involvement in decision making has a significant influence on hotel productivity in Umuahia, Abia State. The findings also revealed that staff involvement in decision making has a significant influence on sales growth of hotels in Umuahia, Abia State. However, the study recommends that Hotels should provide an enlightenment program for workers on their rights to seize the opportunity of involvement in decision making. Also, hotels should liberalize management structure so as to allow for greater workers involvement.

TABLE OF CONTENTS

CHAPTER 1: INTRODUCTION

1.1 Background of the study                                                                                                  1

1.2 Statement of the problem                                                                                                 5

1.3 Objectives of the study                                                                                                     6

1.4 Research questions                                                                                                            6

1.5 Research hypotheses                                                                                                         7

1.6 Significance of the study                                                                                                  7

1.7 Scope of the study                                                                                                            8

1.8 Operational Framework                                                                                                   9

CHAPTER 2: REVIEW OF RELATED LITERATURE

2.1 Conceptual framework                                                                                                     10

2.1.1 Decision Making                                                                                                            13

2.1.2 Organizational Performance                                                                                          13

2.1.3 Forms of Involvement.                                                                                                  16

2.1.4 Participative Decision Making Indicator                                                                       17

2.1.5 Benefits of Employee Involvement in Decision Making                                               19

2.1.6 Enhancing Hospitality Productivity through Employee Involvement                           24

2.1.7 Effects of Worker Involvement in decision-making hospitality growth.                      26

2.1.8 Relationship between Employee Involvement in Decision Making

and hospitality performance                                                                                                   28

2.1.9 Impact of Employee involvement in decision making on Job Satisfaction,

Employee Commitment and Employee Productivity.                                                            29

2.1.9.1 Job Satisfaction                                                                                                           30

2.1.9.2 Employee Productivity                                                                                               31

2.1.9.3Employee Commitment                                                                                               32

2.2 Theoretical framework                                                                                                      33

2.2.1 Human relations and Participatory Theory.                                                                   33

2.2.2 Agency theory                                                                                                               34

2.2.3 Stakeholders Theory                                                                                                      35

2.3 Empirical review                                                                                                               36

2.4 Summary of related literature                                                                                           46

CHAPTER 3: METHODOLOGY

3.1 Research design                                                                                                                48

3.2 Area of the study                                                                                                              48

3.3 Population for the study                                                                                                   48

3.4 Sampling and sampling technique                                                                                    49

3.4.1 Sample size determination                                                                                             49

3.4.2 Sampling Technique                                                                                                      50

3.5 Instrument for data collection                                                                                          50

3.6 Validity of the instrument                                                                                                51

3.7  Reliability of the instrument                                                                                            51

3.8 Method of data collection                                                                                                52

3.9 Method of data analysis                                                                                                   52

CHAPTER 4: RESULTS AND DISCUSSION

4.1 Results                                                                                                                              53

4.1.1 Socio-economic Characteristics                                                                                    53

4.2 Analysis of research questions                                                                                          54

4.3 Test of hypotheses                                                                                                             59

4.3.1 Hypothesis one                                                                                                               59

4.3.2 Hypothesis two                                                                                                               60

4.3.3 Hypothesis three                                                                                                              61

4.3 Discussion of Findings                                                                                                        63

CHAPTER 5: SUMMARY, CONCLUSION AND RECOMMENDATIONS

5.1 Summary                                                                                                                              65

5.1.1 Restatement of the Problem                                                                                             66

5.1.2 Description of Methods Used                                                                                           67

5.1.3 Major Findings                                                                                                                   67

5.2 Conclusion                                                                                                                             68

5.3 Recommendations                                                                                                                  68

5.4 Contribution to knowledge                                                                                                     69

5.5 Suggestion for Further Studies                                                                                                69