“Queuing Model of the Services of Ecobank, Government Layout Branch, Umuahia, Abia State:- Mba Nene L
Abstract
One of lifes more disagreeable, activities,
namely “waiting in line’, is delightful subject of this study. Lining-up for
one service or the other is an inevitable phenomenon of life. Though it look
common, but demands much attention, because excessive waiting is very costly in
some sense, social cost, the cost of lost of customers, the cost of idle
employees or some other important cost. In this paper, we study the queuing
problem of banks in Nigeria, taking Ecobank, Government layout branch, Umuahia
as a case of interest, and apply queuing theory to solve the single server
problem (M/M/1/Queuing system after the system has reached a steady state
condition) which yielded results upon which the management of the bank could
optimally distribute servers (cashier) to minimize waiting times, idle times
and queues in the bank. In order to improve the rate of attending to customers
and reduce the customers waiting time to an acceptable level, the result of
this research shows that the waiting time and queue length in the system is
kept on the minimum and increase the service point (cashiers).
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MBA, L (2024). “Queuing Model of the Services of Ecobank, Government Layout Branch, Umuahia, Abia State:- Mba Nene L. Repository.mouau.edu.ng: Retrieved Nov 23, 2024, from https://repository.mouau.edu.ng/work/view/queuing-model-of-the-services-of-ecobank-government-layout-branch-umuahia-abia-state-mba-nene-l-7-2
LAURA, MBA. "“Queuing Model of the Services of Ecobank, Government Layout Branch, Umuahia, Abia State:- Mba Nene L" Repository.mouau.edu.ng. Repository.mouau.edu.ng, 25 Jun. 2024, https://repository.mouau.edu.ng/work/view/queuing-model-of-the-services-of-ecobank-government-layout-branch-umuahia-abia-state-mba-nene-l-7-2. Accessed 23 Nov. 2024.
LAURA, MBA. "“Queuing Model of the Services of Ecobank, Government Layout Branch, Umuahia, Abia State:- Mba Nene L". Repository.mouau.edu.ng, Repository.mouau.edu.ng, 25 Jun. 2024. Web. 23 Nov. 2024. < https://repository.mouau.edu.ng/work/view/queuing-model-of-the-services-of-ecobank-government-layout-branch-umuahia-abia-state-mba-nene-l-7-2 >.
LAURA, MBA. "“Queuing Model of the Services of Ecobank, Government Layout Branch, Umuahia, Abia State:- Mba Nene L" Repository.mouau.edu.ng (2024). Accessed 23 Nov. 2024. https://repository.mouau.edu.ng/work/view/queuing-model-of-the-services-of-ecobank-government-layout-branch-umuahia-abia-state-mba-nene-l-7-2