ABSTRACT

This research work was evaluated to investigate and assess the forms of motivation given to hotel industry workers in Owerri metropolis, where the objectives of the study are: to find out workers perceptions of the motivation they receive, to determine perceptions of motivation along hotel class lines, to find out perceptions of motivation along gender lines, to find out if age of the workers affects perception of motivation, to determine turnover level along hotel class and to identify perceived lapses in motivation of hotel workers. The result shows that the respondents agreed to most of the motivations listed in figure 4 and that motivation has great advantage and positive impact on the lives of the host communities of the municipal areas in Owerri, Imo state, which is in line with the finding of Fletcher (2005). Most of the hotel workers valued wages/salary and Fringe benefits than other benefits but the result shows that most of the staff are not satisfy with the salary they received. The result on the gender perceived on the benefit/motivations shows that most of the female valued the benefits they received than their counterpart male, while that on the age limit with respect to how they perceived the listed motivations/benefits showed that most of the respondents between the age limit of 18 - 28years old positively perceived the motivation/benefit followed by those between the age limit of 29 — 39years old. Further result showed that majority of the hotel workers or staff agreed to the retention rate of 2012 but the result revealed that most of the respondents appreciate finance as a benefit/motivation than materials thing for future motivation. The result of the hypothesis one, where t-test analysis conducted to check if there is significant relationship between level of motivation and employee performance in hotels establishment showed that there is significant relationship between the level of motivation and employee performance in hotels establishment. Hypothesis two, where t-test analysis conducted to check if there is significant relationship in perception of motivation of male and female employees in hotels in Owerri showed that there is significant relationship in perception of motivation of male and female employees in hotels in Owerri.