Statistical Analysis Of Queue Problem In Banks (A Case Study Of First Bank, Market Road Umuahia)

ABSTRACT

Queuing theory are set of principle governing the construction and manipulation

of mathematical model about various types of queuing situation in a queuing

system so as to make predictions on behaviour of the system possible. A queuing

system comprises all activities beginning from when an item enters the queue to

when it leaves. Queuing analysis tries to study how decisions are made about the

situation using mathematical models. This research "Statistical Analysis of

Queuing problems of First Bank, Market road Umuahia made use of primary data

collected on daily bases on the arrival rate, service time and waiting time of

customer in the bank. It was discovered that the traffic intensity of the bank is

0.34 meaning that the service facility is highly busy at about 34% of thetime

required to serve the customers in the bank.