PROBLEMS OF HUMAN RESOURCES MANAGEMENT IN HOTELS IN ABA METROPOLIS

ABSTRACT

This study surveyed human resources management in hotels in Aba metropolis of Abia State. The major objectives were to determine the problems and solutions of human resources management in 1 and 2 star hotels and the possible solution. The population for this study comprises of 25 star hotels and 15 two star hotels which is 40 number within the metropolis. Survey research design was used to investigate human resources management. Questionnaire was used to gather the data for the analysis. Descriptive statistic was used to answer research question one. Linear regression was used to answer research question two. The result of the analysis shows that 67% respondents believes that Human Resources Management affects the quality of service rendered to guest in hotels within Aba metropolis, while 33% respondents disagree. 83% respondents agree that there is a relationship between Human Resources Management and employee’s job satisfaction and self actualization, while 17% respondents disagree. 67% respondents agree that finance are the problem associated with the adoption of Human Resources Management. The researcher concluded that delivery high quality service result in Human Resources Management satisfaction. The researcher recommends that Hotel industries in Aba metropolis should instil Human Resource and service culture in their operations. This is because absence of quality service will lead to poor management and may lead to death of hotel industries. 

TABLE OF CONTENT

Title Page ﾿ i

Approval Page ﾿ ii

Declaration  ﾿ iii

Certification  ﾿ iv

Dedication  ﾿ v

Acknowledgement ﾿ vi

Abstract  ﾿ vii

Table of Contents ﾿ viii

List of Tables ﾿ xi

CHAPTER ONE: INTRODUCTION

1.1 ﾿ Background of the study  ﾿ 1

1.2 ﾿ Statement of problem  ﾿ 3

1.3 ﾿ Objective of the study  ﾿ 5

1.4 ﾿ Research question  ﾿ 5

1.5 ﾿ Significance of study  ﾿ 6

1.6 ﾿ Scope of study  ﾿ 7

CHAPTER TWO: LITERATURE REVIEW

2.0 ﾿ Introduction  ﾿ 8

2.1 ﾿ Conceptual Framework ﾿ 11

2.2 ﾿ Theoretical Framework ﾿ 35

2.3 ﾿ Empirical Framework ﾿ 40

2.4 ﾿ Strategies Used for Hospitality Organizations to Attract 

﾿ And Retain Human Resources ﾿ 45

2.5 ﾿ Empowerment Through Delegation of Duties and 

Participation in Decision Making ﾿ 48

2.6 ﾿ Benefits of Sound Human Resource Management in 

﾿ Hospitality Industry ﾿ 49

CHAPTER THREE

3.0 ﾿ Materials and methods  ﾿ 52

3.1 ﾿ Research design  ﾿ 52

3.2 ﾿ The study area  ﾿ 52

3.3 ﾿ Population for the study  ﾿ 53

3.4 ﾿ Sample and sampling techniques  ﾿ 54

3.5 ﾿ Instruments for data collection  ﾿ 54

3.6 ﾿ Validation of the instrument  ﾿ 54

3.7 ﾿ Reliability of the instrument  ﾿ 55

3.8 ﾿ Data collection techniques  ﾿ 55

3.9 ﾿ Data analysis Techniques ﾿ 55

CHAPTER FOUR: DATA PRESENTATION, ANALYSIS AND 

INTERPRETATION 

4.1 ﾿ Data presentation ﾿ 56

4.2 ﾿ Test for hypothesis ﾿ 62

4.3 ﾿ Discussion of findings ﾿ 65

CHAPTER FIVE: SUMMARY, CONCLUSION AND 

RECOMMENDATIONS

5.1 ﾿ Summary ﾿ 68

5.2 ﾿ Conclusion ﾿ 71

5.3 ﾿ Recommendations ﾿ 71

﾿ References ﾿ 73

﾿ Appendix ﾿ 76