Port Concession And The Quality Of Service Delivery In Nigerian Ports

Abstract

This study was on port concession and the quality of service delivery in Nigerian ports, with Apapa and Rivers ports as the focus. The survey research design was used. The respondents of this study consisted of customers who do business in the ports. The population of the study was one thousand, five hundred and forty seven (1,547) and sample size of four hundred (400) was selected using stratified sampling technique. Data were collected using a set of structured questionnaire. Data generated were analyzed using descriptive and inferential statistics, specifically with arithmetic mean, multiple and simple regression analysis with the aid of E-view statistical package. Findings revealed that private ownership had positive and significant effect on service delivery, tangible and tangible and super-infrastructure, ship turn-around time among others. Hence, we concluded that port concession positively and significantly affected the quality of service delivery in Nigerian Ports. Based on these findings, we recommend among others that port operators should as a matter of urgency restructure their operational activities to reflect their mandate of concession; Port operators should from time to restructure their operational sequence so as to further reduce the ship turn-around time; the port operators should adopt full utilization of Management Information System (Technological application); the port operators should endeavour to revise and simplify their operational operando so as to ensure that it captures and responds to customers’ values and aspirations on regular bases.