HUMAN RESOURCE PLANNING AND DEVELOPMENT STRATEGY IN THREE SELECTED HOTELS IN PORT HARCOURT

ABSTRACT

The study focused on Human resource planning and development strategy in three selected hotels in Port Harcourt with reference to hotel Presidential, 1804 hotel and & Arriva hotel and suite. The objectives of the study was to identify the human it-source planning and development strategies used by hotels in Port Harcourt. To achieve the objective of the study, survey research design was adopted. A total of 286 questionnaires were administered to the selected staff of the hotels. Data collection with questionnaire were analyzed using simple percentage. The findings in chapter four revealed that there is a significant relationship existing between human resource development programme and the performance of hotel employees. The researcher recommended that the human resource department should develop and implement a comprehensive career development training programme for the staff. This would make them proactive and resilient, and effectively propagate government policies. The researcher also recommend that seminars and workshop should be conducted in order to change the mentality of every employee in a hotel industry.

TABLE OF CONTENTS 

Title Page ﾿ i

Certification ﾿ ii

Dedication ﾿ iii

Acknowledgement ﾿ iv

Abstract ﾿ v

Table of Contents ﾿ vi

List of Tables ﾿ ix

CHAPTER ONE

INTRODUCTION ﾿ 1

1.1     Background of the Study ﾿ 1

1.2 ﾿ Statement of the Problem ﾿ 3

1.3     Objectives of Study ﾿ 4

1.4     Research Questions      ﾿ 4

1.5     Research Hypotheses ﾿ 5

1.6     Significant of Study ﾿ 5

1.7     Scope of Study ﾿ 5

1.8 ﾿ Limitation ﾿ 6

1.9     Definition of Terms ﾿ 6

CHAPTER TWO

2.0 ﾿ INTRODUCTION ﾿ 7

2.1 ﾿ Conceptual Framework ﾿ 7

2.1.1 ﾿ Human Resource Planning ﾿ 7

2.2 ﾿ Factor that Determine Human Resource Planning ﾿ 8

2.2.1 ﾿ Macro Human Resource Planning ﾿ 10

2.2.2 ﾿ Principles and Techniques of Planning ﾿ 10

2.2.3 ﾿ Prerequisites for Effective Human Resource Planning ﾿ 11

2.2.4 ﾿ Integrating Human Resource Planning with Hotel Strategy Plan ﾿ 12

2.3 ﾿ Objective of Human Resource Planning ﾿ 13

2.4 ﾿ Two Types of Human Resource Planning ﾿ 13

2.5 ﾿ Development ﾿ 16

2.6 ﾿ Step in Human Resource Development ﾿ 16

2.7 ﾿ Developing Human Resource Strategy ﾿ 17

2.8 ﾿ Strategies ﾿ 18

2.9 ﾿ Human Resource Planning and Development ﾿ 18

2.10 ﾿ Essence of the Human Resource Planning and Development Strategy ﾿ 19

2.11 ﾿ Effect of Human Resource Planning and Development Strategy ﾿ 20

2.12 ﾿ Role of Strategic Human Resource Planning ﾿ 20

2.13 ﾿ Empirical Frame Work ﾿ 22

2.14 ﾿ Theoretical Framework ﾿ 23

2.14.1 ﾿ Human Resources Theories ﾿ 23

2.15 ﾿ Summary of Literature Review ﾿ 24

CHAPTER THREE

3.0 ﾿ METHODOLOGY ﾿ 26

3.1 ﾿ Research Design ﾿ 26

3.2 ﾿ Area of Study ﾿ 26

3.3 ﾿ Population for the Study ﾿ 27

3.4 ﾿ Sample Size and Sampling Techniques ﾿ 27

3.5 ﾿ Instrument for Data Collection ﾿ 29

3.6 ﾿ Validation of Instrument ﾿ 29

3.7 ﾿ Reliability of the Instrument ﾿ 29

3.8 ﾿ Data Collection Techniques ﾿ 29

3.9 ﾿ Data Analysis Techniques ﾿ 30

CHAPTER FOUR

DATA PRESENTATION, ANALYSIS, AND INTERPRETATION ﾿ 31

4.1 ﾿ Data presentation ﾿ 31

4.2 ﾿ Discussion of Findings ﾿ 36

CHAPTER FIVE

SUMMARY, CONCLUSION AND RECOMMENDATIONS ﾿ 37

5.1 ﾿ Summary ﾿ 37

5.1.1 ﾿ Restatement of the Research Problem ﾿ 37

5.1.2 ﾿ Major Findings ﾿ 38

5.2 ﾿ Conclusion ﾿ 38

5.3 ﾿ Recommendations ﾿ 39

References ﾿ 40

Appendix ﾿