AN APPLICATION OF HUMAN RELATION PRINCIPLES IN SELECTED HOTELS IN UMUAHIA

ABSTRACT

This work examined the application of human relation principles in selected hotels in Umuahia. The aim was to investigate the extent of which the management of Hotel Royal Damgrete, Vilaroy Hotel. Hotel Heslon relate to their staff to ensure industrial harmony and productivity which brings about increase in profit. Survey method was used to collection of data, which involved the use of questionnaire. Two sets of hypotheses were formulated for the study. The analysis of the data gathered during the field study was done as well as the interpretation. Chi-square X2 statistical techniques was used to test the stated to test the stated  hypothesis. The study revealed that there is a significance relationship between the human relation principle and productivity in the hotel industry.  In conclusion, the management of the hospitality outfit have  began to realize the importance of  human relation in the industry as it brings about industrial harmony and ensure profit maximization. Among others workers motivation is important to ensure high productive, efficient and effective service delivery. Based on these finding it is recommended that knitting staff together will help in achieving organization goals and they must be good existing relationship between the service personnel and customers to ensure better customers to ensure better customer patronage.

TABLE OF CONTENTS

Title Page ﾿ i

Approval Page ﾿ ii

Certification ﾿ iii

Dedication ﾿ iv

Acknowledgement ﾿ v

Table of Content ﾿           ﾿            vi

List of Tables ﾿ viii

Abstract ﾿ ix ﾿

CHAPTER ONE: ﾿ INTRODUCTION 

1.1  ﾿ Background of the Study ﾿ 1

1.2 ﾿ Statement of the Problem ﾿ 6

1.3 ﾿ Objectives of the Study ﾿ 6

1.4 ﾿ Research Questions ﾿ 7

1.5 ﾿ Significance of the Study ﾿ 7

1.6 ﾿ Scope of Study ﾿ 7

CHAPTER TWO:  LITERATURE REVIEW

2.1 ﾿ Conceptual Framework ﾿ 8

2.1.1 ﾿ Principles of Human Relations Approach ﾿ 9

2.1.2 ﾿ Attributes of Hospitality Industry ﾿ 10

2.1.3 ﾿ Motivation ﾿ 11

2.1.4 ﾿ Communication ﾿ 13

2.2 ﾿ Theoretical Framework ﾿ 14

2.2.1 ﾿ Motivation Theories and Models ﾿ 14

2.2.2 ﾿ Douglas MC Gregor Theory X and Y ﾿ 15

2.2.3 ﾿ Motivational Theories ﾿ 17

2.2.4 ﾿ Employee Motivation Need Theories ﾿ 18

2.3 ﾿ Schein Alternative Theory Assumptions About Man ﾿ 19

CHAPTER THREE: RESEARCH METHODOLOGY

3.1 ﾿ Research  Design ﾿ 21

3.2 ﾿ Area of Study ﾿ 21

3.3 ﾿ Population for the Study ﾿ 22

3.4 ﾿ Sample and Sampling Technique ﾿ 22

3.5 ﾿ Instruments for Data Collection Technique ﾿ 22

3.6 ﾿ Validation of the Instrument ﾿ 23

3.7 ﾿ Reliability of the Instrument ﾿ 23

3.8 ﾿ Data Collection Technique ﾿ 23

CHAPTER FOUR:  RESU LT AND DISCUSSION

4.1 ﾿ Data Presentation ﾿ 24

4.3 ﾿ Testing of Hypothesis ﾿ 28

CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMNEDATIONS

5.1 ﾿ Summary ﾿ 30

5.1.2 ﾿ Major Finding ﾿ 30

5 3 ﾿ Conclusion ﾿ 31

5.4 ﾿ Recommendations ﾿ 31

﾿ REFERENCE ﾿ 33

LIST OF TABLES

Table 4.1 ﾿ Number of Respondents ﾿ 24

Table 4.2 ﾿ Sex of Respondents ﾿ 25

Table 4.3 ﾿ Age Respondents ﾿ 25

Table 4.4 ﾿ Marital status of Respondents ﾿ 26

Table 4.5 ﾿ Educational Qualification of Respondents ﾿ 26

Table 4.6 ﾿ Working Experience of Respondents ﾿ 27

Table 4.7 ﾿ Analysis to find out whether human relation principles increase 

production in selected hotels ﾿ 27

Table 4.8  ﾿ Test table ﾿ 28

Table 4.9 ﾿ Statistical table X2 for hypothesis ﾿ 29